If the ordered product does not suit you, you do not like it, or you have changed your mind,
You can return it or exchange it for another within 120 days of the purchase.
Returns and exchanges are applied only to new and unused goods in their original packaging and under the manufacturer's original trademarks.
Returns are FREE of charge.
There are several types of returns available.

STORE IN RIGA:
Address: Riga, Lacplesa street 92 (large free parking in the yard)
Don't worry, you can make the return 120 days from the purchase day.
We are in the store to return or exchange the product at any time convenient for you.
We work without days off.
Working days: 11:00 - 19:00
Saturday: 10:00- 19:00
Sunday: 10:00 - 17:00

OMNIVA parcel machines:
Contact us at +371 29999050 info@kokoshop.eu so we can send you a return code.
1. Take the product to the nearest parcel machine.
2. From the menu, select the function "Private client (Send pre-arranged shipments)"
3. Follow the instructions on the "return page" to easily and conveniently return the product with the Omniva parcel machine.
4. The payment is returned within 5 working days when we receive the returned goods.

If the ordered product does not suit you, you do not like it, or you have changed your mind,
You can return it or exchange it for another within 120 days of the purchase.
Returns and exchanges are applied only to new and unused goods in their original packaging and under the manufacturer's original trademarks.
Returns are FREE of charge.

OMNIVA parcel terminals (Lithuania, Estonia):
Contact us at +371 29999050 info@kokoshop.eu so we can send you a return code.
1. Take the product to the nearest parcel machine.
2. From the menu, select the function "Private client (Send pre-arranged shipments)"
3. Follow the instructions on the "return page" to easily and conveniently return the product with the Omniva parcel machine.
4. The payment is returned within 5 working days when we receive the returned goods.

If the ordered product does not suit you, you do not like it, or you have changed your mind,
You can return it or exchange it for another within 120 days of the purchase.
Returns and exchanges are applied only to new and unused goods in their original packaging and under the manufacturer's original trademarks.
Returns are FREE of charge.

Via DPD courier (European countries):
Before returning the product, contact us at +371 29999050, info@kokoshop.eu.
1. We will order you a DPD courier.
2. You must prepare the parcel for delivery by packing thoroughly, preferably in a waterproof bag or box.
3. The courier will contact you and agree on the time of collecting the parcel.
4. The courier will collect the parcel from the address you specified.
5. The payment is returned within 5 working days when we receive the returned goods.

In other countries of the world, returns are carried out by mail.
Before returning the product, contact us at +371 29999050, info@kokoshop.eu.
1. Take the product to the nearest post office.
2. Send to the address: Riga, Lacplesa street 92, LV-1003, Latvia
3. The payment is returned within 5 working days when we receive the returned goods.

The payment is returned within 5 working days when we receive the returned goods.
We will inform you by SMS or E-mail that we have received the returned product.
Payment will be returned to the same account from which the transfer was made.

Yes, of course. It is possible to exchange the ordered goods for others.
If the size doesn't fit:
If size of the product does not fit, we offer to change the size.
1. To do this, contact us at +371 29999050 or by e-mail at info@kokoshop.eu.
2. Once we have agreed on the required size, we will send the Omniva parcel machine return code (SMS).
3. You will have to return the item with the completed "Return Deed" you can find in the order.
4. As soon as we receive the returned item, we will send out the correct size and inform you by sending an SMS or E-mail.

Didn't like the item you ordered and want to swap for another:
We are sorry to hear that the product isn't really what you want, but do not worry, because we will be happy to exchange this item for another one!
We offer the opportunity to exchange the product for a cheaper / equivalent product.
1. To do this, contact us at +371 29999050 or by e-mail at info@kokoshop.eu.
2. Once we have agreed on the exchange product, we will send the Omniva parcel machine return code (SMS).
3. You will have to return the item with the completed "Return Deed" you can find in the order.
4. As soon as we receive the returned item, we will send out the correct size and inform you by sending an SMS or E-mail.
If the exchange product is cheaper, you will receive the diferrence to your account within 5 working days. 

We are very sorry that you have had to receive such an item. And we apologize wholeheartedly for such a situation.
If the product is damaged or defective, we bear full responsibility. All goods have a 2-year warranty.
The most important thing for us is happy customers.
Contact us at +371 29999050 or by e-mail at info@kokoshop.eu.
Let us resolve this situation together.

The warranty on all goods is valid for 2 years from the purchase of the product, provided that you have the purchase receipt/bank payment confirmation document.

If the product has been used for 0-6 months, you have the opportunity to request:
• 100% cashback
• repair of the product
• exchange of goods for the same or equivalent goods

If the product has been used for 6-24 months, you have the opportunity to request:
• partial return of money, taking into account the depreciation of the product
• repair of the product
• exchange of goods for another product, taking into account depreciation

The warranty does not work in the following cases:
• if you don't have the receipt of the goods (a document confirming the payment of the bank);
• if individual parts of the product are lost (fittings, zipper, belt, etc.);
• if the defect is caused by using the product for purposes other than those for which it is intended;
• if the defect is the result of chemicals or mechanical effects;
• if the defect is the result of force majeure or an accident;
• if the product has been repaired.